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14-Day Returns
From delivery date
Returns and Refunds
We want you and your pet to love every Nano box. If something isn’t right, we’re here to help.
Unused & Sealed
In original packaging
Damaged or Incorrect?
Report within 48 hours
Refunds in 3–5 Days
To original payment
Non-Returnable Items
Opened pet treats
Used toys or accessories
Personalised items
Return Process
1
Contact us with your order number
2
Pack & ship the item (tracked service recommended)
3
We inspect & process your refund
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