Frequently Asked Questions

Please contact us within 48 hours of delivery and include a photo of the damaged item. We will arrange a replacement or refund if appropriate.

Orders are usually processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.

If your order has not yet been shipped, we may be able to change or cancel it. Please contact us at hello@nanopetshop.com as soon as possible.