Question 1

What should I do if my item arrives damaged?

Accepted Answer

Please contact us within 48 hours of delivery and include a photo of the damaged item. We will arrange a replacement or refund if appropriate.

Question 2

How long does it take to process my order?

Accepted Answer

Orders are usually processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.

Question 3

Can I change or cancel my order?

Accepted Answer

If your order has not yet been shipped, we may be able to change or cancel it. Please contact us at hello@nanopetshop.com as soon as possible.

Frequently Asked Questions